# Numan Help Centre

> Numan Help Centre

## Help and Support

- [How do I contact Numan Customer Care?](https://help.numan.com/en/articles/9916568-how-do-i-contact-numan-customer-care.md)
- [How do I contact Numan's Clinical Team?](https://help.numan.com/en/articles/9916947-how-do-i-contact-numan-s-clinical-team.md)
- [Do you have a question for our press office team?](https://help.numan.com/en/articles/10599530-do-you-have-a-question-for-our-press-office-team.md)

## New to Numan? What to expect

- [Is this a subscription service?](https://help.numan.com/en/articles/9925099-is-this-a-subscription-service.md)
- [How do I place an order?](https://help.numan.com/en/articles/9925072-how-do-i-place-an-order.md)
- [Why do I need a prescription?](https://help.numan.com/en/articles/9924983-why-do-i-need-a-prescription.md)
- [Can my partner place a request for medication on my behalf?](https://help.numan.com/en/articles/9925108-can-my-partner-place-a-request-for-medication-on-my-behalf.md)
- [Are your clinicians licensed?](https://help.numan.com/en/articles/9921927-are-your-clinicians-licensed.md)
- [What is an unlicensed or off-label medication?](https://help.numan.com/en/articles/9922010-what-is-an-unlicensed-or-off-label-medication.md)
- [I have difficulty accessing your service due to a disability. What should I do?](https://help.numan.com/en/articles/10531616-i-have-difficulty-accessing-your-service-due-to-a-disability-what-should-i-do.md)
- [How long does it take for a prescription to be reviewed by our clinical team?](https://help.numan.com/en/articles/11100824-how-long-does-it-take-for-a-prescription-to-be-reviewed-by-our-clinical-team.md)
- [Why do I need to share my GP details?](https://help.numan.com/en/articles/12675517-why-do-i-need-to-share-my-gp-details.md)
- [Accessing Your NHS Summary Care Record \(SCR\)](https://help.numan.com/en/articles/12732888-accessing-your-nhs-summary-care-record-scr.md)

## Order & delivery

- [How do I change my delivery date?](https://help.numan.com/en/articles/9917065-how-do-i-change-my-delivery-date.md)
- [When will I receive my order?](https://help.numan.com/en/articles/9917034-when-will-i-receive-my-order.md)
- [How do I change my shipping address?](https://help.numan.com/en/articles/9924942-how-do-i-change-my-shipping-address.md)
- [How do I update my delivery once it's been dispatched?](https://help.numan.com/en/articles/9925232-how-do-i-update-my-delivery-once-it-s-been-dispatched.md)
- [I haven’t received my order, what should I do?](https://help.numan.com/en/articles/9917086-i-haven-t-received-my-order-what-should-i-do.md)
- [There’s a problem with my order, what should I do?](https://help.numan.com/en/articles/9917067-there-s-a-problem-with-my-order-what-should-i-do.md)
- [I'm missing an item in my delivery](https://help.numan.com/en/articles/9924972-i-m-missing-an-item-in-my-delivery.md)
- [What should I do with a treatment I no longer need?](https://help.numan.com/en/articles/9917077-what-should-i-do-with-a-treatment-i-no-longer-need.md)
- [What shipping method do you use?](https://help.numan.com/en/articles/8697781-what-shipping-method-do-you-use.md)
- [Why is my order sent every 28 days and not monthly?](https://help.numan.com/en/articles/9917062-why-is-my-order-sent-every-28-days-and-not-monthly.md)
- [Is your packaging discreet?](https://help.numan.com/en/articles/9917080-is-your-packaging-discreet.md)
- [Royal Mail Safe Space FAQ](https://help.numan.com/en/articles/12400663-royal-mail-safe-space-faq.md): Understand Royal Mail policies on delivery & safe spaces

## Account Management

- [How do I cancel or pause my subscription?](https://help.numan.com/en/articles/9924646-how-do-i-cancel-or-pause-my-subscription.md)
- [How do I update my payment/card details?](https://help.numan.com/en/articles/9925039-how-do-i-update-my-payment-card-details.md)
- [How do I unpause my subscription?](https://help.numan.com/en/articles/9925064-how-do-i-unpause-my-subscription.md)
- [How do I renew my subscription?](https://help.numan.com/en/articles/9925157-how-do-i-renew-my-subscription.md)
- [How can I reset my password?](https://help.numan.com/en/articles/9924869-how-can-i-reset-my-password.md)
- [Why haven't I received my refund yet?](https://help.numan.com/en/articles/9925087-why-haven-t-i-received-my-refund-yet.md)
- [Why do I need to verify my identity?](https://help.numan.com/en/articles/9925019-why-do-i-need-to-verify-my-identity.md)
- [How do I close my account?](https://help.numan.com/en/articles/9921961-how-do-i-close-my-account.md)
- [When is payment taken?](https://help.numan.com/en/articles/9925051-when-is-payment-taken.md)
- [What payment methods do you accept?](https://help.numan.com/en/articles/9925042-what-payment-methods-do-you-accept.md)
- [How do I delete a payment method?](https://help.numan.com/en/articles/9925036-how-do-i-delete-a-payment-method.md)
- [Who is Vir Health Limited?](https://help.numan.com/en/articles/9925045-who-is-vir-health-limited.md)
- [Is my personal information secure?](https://help.numan.com/en/articles/9925030-is-my-personal-information-secure.md)
- [How do I unsubscribe from your emails?](https://help.numan.com/en/articles/9925047-how-do-i-unsubscribe-from-your-emails.md)
- [How do I get a copy of my prescription?](https://help.numan.com/en/articles/12730018-how-do-i-get-a-copy-of-my-prescription.md)
- [How do I change my dose?](https://help.numan.com/en/articles/9924900-how-do-i-change-my-dose.md)
- [How do I change my medication?](https://help.numan.com/en/articles/14959570-how-do-i-change-my-medication.md)
- [My GP practice isn't showing up, what can I do?](https://help.numan.com/en/articles/15443921-my-gp-practice-isn-t-showing-up-what-can-i-do.md)