Wondering how your Numan subscription works? Most treatments are provided as subscriptions, so your medication arrives regularly without you needing to reorder each time.
What you need to know
Your subscription includes regular treatment deliveries and ongoing clinical support at no extra cost. Delivery frequency depends on your treatment, and you'll be charged when each order is processed.
If you're on a commitment plan, pausing and cancelling aren't available until your commitment period ends. If auto-renew is switched on, your package will renew into a new commitment term unless you turn it off before your renewal date.
How your prescription works
Prescriptions are usually issued for up to 12 months. This can be shorter depending on your treatment and your clinician's assessment.
When your prescription ends, you'll need to complete a short questionnaire again. This gives your clinical team updated information to check that treatment is still right for you before it continues.
Deliveries and payments
How often your medication arrives depends on your treatment:
Most treatments: every 28 days.
Oral weight loss treatments: every 30 days.
Some plans: every three, six, or 12 months.
You'll be charged when each order is processed. You can check your delivery frequency and change your delivery date in your Numan account.
Managing your subscription
You can use your Numan account to change your delivery date, track orders, or suspend your treatment. To fully cancel your subscription, you'll need to contact our Customer Care team.
If you're on a commitment plan
A commitment plan means you've agreed to a minimum number of orders at a reduced price. Pausing and cancelling aren't available until that commitment period ends. You can check whether you're on a commitment plan in your account.
How auto-renew works
If auto-renew is switched on, your package will automatically renew into a new commitment term when your current term ends. The new term has the same restrictions, so you won't be able to pause or cancel during that commitment period.
If you don't want your package to renew:
Open the Numan app.
Go to the Account section.
Switch Auto-renew off before the renewal date shown there.
Turning off auto-renew prevents a new commitment term from starting. It doesn't end your current term.
When to speak to your clinical team
Your subscription includes ongoing clinical support at no extra cost. Contact your clinical team if you have side effects, questions about whether your treatment is working as expected, or any other health questions.
FAQs
Do I need to reorder my treatment each time?
No. Most Numan treatments are provided as subscriptions, with regular deliveries based on your treatment plan.
What happens when my prescription ends?
You'll need to complete a short questionnaire so your clinical team can check that treatment is still suitable for you before it continues.
Can I pause or cancel a commitment plan?
Pausing and cancelling aren't available until your commitment period ends. If your package auto-renews into a new commitment term, the same restrictions apply during that new term.
Does switching off auto-renew cancel my current commitment?
No. It prevents a new commitment term from starting, but it doesn't end your current term. Switch Auto-renew off in the Account section of the Numan app before the renewal date shown there.