To have a successful video consultation with one of our clinicians, you’ll need to ensure your device's camera and microphone are enabled in your web browser. Below are links to official guides for allowing camera and microphone access in the most popular browsers.
Google Chrome
Safari (Mac and iPhone/iPad)
Microsoft Edge
Mozilla Firefox
Tip: If you're using a work device or one with strict privacy settings, you may also need to check your system preferences or device settings to allow access to the camera and microphone.
If you continue to have issues, please contact our Customer Care team for help before your appointment.