There are many ways you can self-serve via your Numan account:
If you need to contact one of our Customer Care agents, here how:
Due to extremely high volumes, our response times are slower than usual. Please refer to our help centre for answers to your questions. Thanks for your patience.
Messaging 💬
First response time: Instant
To start a conversation with us, click on the Chat icon in the bottom right-hand corner of your screen.
Our messaging service combines the immediacy of live chat with the convenience of email. You can send a message and return to the conversation when it suits you, without losing any progress. You'll be notified via email when we've responded, so you're free to go about your day without waiting for an immediate reply.
Phone Support 📞
Average wait time: 5 minutes
Call us on +44 808 169 9594 we're available to talk to you over the phone:
Monday to Friday: 8am - 6pm
Saturday: 9am - 5pm
If you call from an Unknown Number, we'll need to verify your identity before we can deal with any aspect of your enquiry to protect our team members from abusive callers. Please don't be offended if your enquiry is genuine.