You can move your delivery date online or in the Numan app, whether that's for travel, a holiday, or because your prescription has changed.
Two things to know first:
Let us know at least 3 days before your delivery is due. Any later and we may not be able to make the change.
You can push a weight loss delivery back by up to 14 days. Weight loss medication works best when it's taken consistently, so a longer gap can affect your results and raise the chance of side effects when you restart.
Through the web
Log in to your Numan account
Select the treatment you want to change
Select 'Change your delivery date'
Pick your new delivery date and press confirm
In the Numan app
Select the Treatment tab
Select 'Manage Subscription'
Select 'Change your delivery date'
Pick your new delivery date and press confirm
If you can't change the date yourself
Contact our Customer Care Team if:
You've already been charged. Your order is in processing, so you won't be able to change the delivery date in the app or online. An agent can look at whether your order can be cancelled and rescheduled.
The date is greyed out or the app won't let you make the change.
You have a pending prescription and need to change your delivery address before it's confirmed.