For New Customers:
If you haven't received an email confirming your order or tracking, it might be because we’ve been unable to confirm your identity. Check if you've received an email with subject: "Action Required: we couldn't verify your identity". If so, please reply to the email with the necessary documentation.
For Existing customers:
Check your tracking details sent to you during dispatch. If there haven't been an update from the delivery company for 48 hours, please Contact our Customer Care Team
I'm missing an item in my order:
If you're missing an item in your order, please read this article.