All Collections
Order & delivery
I haven’t received my order, what should I do?
I haven’t received my order, what should I do?
Updated over a week ago

If you haven't received an email confirming your order or tracking, it might be because we’ve been unable to confirm your identity. Check if you've received an email with subject: "Action Required: we couldn't verify your identity". If so, please reply to the email with the necessary documentation.

If you need more help, please reach out to one of our Customer Care agents.

Did this answer your question?