We’re required to do this by UK Pharmaceutical Regulations for prescription medications and blood tests, to ensure we can treat all new patients safely.
We use your name, date of birth and billing address to verify your identity.
This regulation applies to all online pharmacies.
Occasionally the automatic ID verification process fails, in which case, we will contact you. Your identity verification may fail if you:
Incorrectly entered your legal name or date of birth
Used a billing address that’s different to the address registered with your bank
Entered a billing address with an unusual format
It’s likely a small issue, but the easiest way to resolve it is to reply to the email we sent with photo ID and a proof of billing address. A driving licence is a great example as it covers both. If you have recently moved or changed your name, please mention this in your reply.
Once you’ve done this, we’ll get your order to you as soon as we possibly can. If we don’t hear from you, your order will remain on hold for up to 4 weeks, after which it will be cancelled and we’ll refund you.
If you’ve already completed the ID check with us, you won’t need to do it again if you place another order – we only need to verify your identity once. To find out more about our ID verification process, please see our terms of sale.