To treat new patients safely, UK pharmaceutical regulations require us to verify your identity for prescription medications and blood tests. This applies to all online pharmacies.
We use your name, date of birth and billing address to run a secure, automatic identity check.
Why did my automatic verification fail?
We'll email you if the automatic check is unsuccessful. Common reasons include:
Your legal name or date of birth was entered incorrectly
Your billing address doesn't match the address registered with your bank
Your billing address was entered in an unusual format
How to complete verification
Reply to the email we sent you and attach:
A valid photo ID
Proof of your billing address
A valid UK driving licence can cover both requirements.
We accept bank statements from fully licensed UK banks, including Monzo, Starling and Revolut. We can't accept statements from e-money providers that aren't fully licensed UK banks, such as Wise or Monese.
If you've recently moved or changed your name, let us know in your reply. Once your documents are verified, we'll arrange for your order to be dispatched as soon as possible.
Do I need to verify my identity every time?
No. Once you've successfully completed the identity check, you won't need to do it again. For more detailed information about our ID verification process, please see our terms of sale.