To ensure we can treat all new patients safely, UK Pharmaceutical Regulations require us to verify your identity for prescription medications and blood tests. This regulation applies to all online pharmacies.
We run a secure, automatic check using your name, date of birth, and billing address to verify who you are.
Why did my automatic verification fail?
Occasionally, the automatic verification process is unsuccessful. We will contact you via email if this happens. Common reasons for a failed check include:
Incorrectly entering your legal name or date of birth.
Using a billing address that doesn’t match the one registered with your bank.
Entering your billing address in an unusual format.
How to complete your verification
Don't worry, this is usually a quick fix! To resolve the issue, simply reply to the email we sent you and attach:
A valid Photo ID
Proof of your billing address: A valid UK Driving Licence is perfect, as it covers both requirements at once.
Please note: We cannot accept proof of billing address from online banks, such as Monzo or Revolut.
If you have recently moved or changed your name, please let us know in your reply. Once we've successfully verified your documents, we'll make sure your order is dispatched as soon as possible.
Do I need to verify my identity every time I order?
No. Once you’ve successfully completed the ID check with us, you won’t need to do it again, we only need to verify your identity once. For more detailed information about our ID verification process, please see our terms of sale.