Your blood test kit should arrive within 2 working days of placing your order.
If you are a new customer
If you have not received an order confirmation or tracking email, we may not have been able to confirm your identity.
Check your inbox and junk folder for an email with the subject:
Action Required: we couldn't verify your identity
If you received this email, reply with the requested documentation so that we can complete your order.
If your kit has not arrived
If you have not received your kit after 5 working days, contact our Customer Care team for further help.