You can only close your account through our chat service.
⚠️ Closing your account is permanent. Save any information you need before making your request. Once your account is closed, you'll lose access to patient records, including consultations and prescriptions.
When we close your account, we'll:
Make all prescriptions inactive, so no further medication is sent
Cancel any active subscriptions, preventing future orders and charges
Delete saved payment details
Important information
We retain records of prescribed treatments for regulatory compliance. This information is stored securely for at least 10 years and is only used for compliance purposes.
Data deletion requests are processed in line with UK GDPR, typically within one calendar month.
You won't be able to access your records after your account is deactivated.
If you only want to stop marketing emails, you can unsubscribe without closing your account by contacting support or updating your communication preferences.