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How long does it take for a prescription to be reviewed by our clinical team?

Updated over 2 weeks ago

Important Update
Due to the recent Eli Lilly Mounjaro price increase, our clinical team is receiving far more requests than usual. We’re bringing in as much resource as possible so we can get back to you as quickly as we can.

We understand this situation may feel concerning, and we’re sorry for the wait. To help us respond faster, please avoid reaching out for updates on your request, as this can cause further delays.

Thank you for your patience while we work hard to support everyone — responses may take up to 4 days.

Typically, our prescriptions are reviewed within 48 hours of submission. If our clinical team need more information from you in order to approve your prescription, they will reach out to you via email.

Once your order is approved, we will dispatch it with next day delivery service.

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