This article explains how to verify your eligibility by uploading photos in the Numan app.
You can download the Numan app from the Apple App Store or Google Play Store.
Step 1: Launch the Numan app
Open the Numan app. Within the Home tab, press Verify my eligibility.
Step 2: Upload and submit photos
Please follow this guidance when uploading your pictures. You’ll be asked to upload:
A clear, front-facing photo showing your face and full body.
A side-view photo.
A photo of your valid photo ID.
If applicable, your latest weight loss medication box with the pharmacy label showing your full name, dosage, and date as proof of your past prescription. Alternatively, upload a screenshot of your most recent prescription order confirmation containing the same details.
Photos that show only you. Do not include any other person, including children.
📸 You cannot upload a photo from your device's gallery or camera roll. You must take the photo in real time to ensure it is recent and meets our verification requirements.
Please also ensure the Numan app has permission to access your device’s camera.
Once you have uploaded your photos, press Submit. Your photos will be reviewed by our clinical team within 24 hours.
Having trouble verifying your weight?
If you have any issues with this process, or would prefer to verify your weight by a short video call with our clinical team, contact Customer Care. The team can help you with the photo-upload process or arrange the alternative verification method.