You might be wondering why we're asking you to send photos to verify your weight before prescribing weight management medication. Let's walk through why this step is crucial and how it helps us treat you effectively.
Ensuring safe treatment
Before we can prescribe weight management medication, our clinicians must confirm that the treatment is appropriate and safe for you. Verifying your weight is a key part of that process.
The photos you provide allow our clinical team to check your eligibility in line with medical guidelines. This helps us ensure you receive the right care and that your treatment plan is both safe and effective.
Step-by-step: how to verify your weight
We've made weight verification as simple and convenient as possible through our app. Here’s how you can do it:
1. Download our app: This is where you'll upload your photos. Google play store, iOS app store
2. Take two photos that align with our guidelines.
Full body photo:
Use a mirror or timer: Avoid angles to prevent distortions. Make sure the camera is straight.
Take a full-length photo: A full-body view is required for verification. This must include your face.
Wear clothes that outline your shape: Avoid loose clothing. No naked pictures.
Ensure it’s not blurry or dark: Photos should be clear and well-lit.
No group photos: Make sure you're the only one in the picture.
Government-issued ID photo:
This could be a driver’s licence or passport.
If you prefer not to or are unable to download the Numan App, you can still complete the weight verification process through your web browser. Simply log into your Numan account on the website, navigate to 'Verify Your Weight,' and follow the on-screen instructions.
Should you encounter any issues, please contact our Customer Care Team at [email protected] for assistance.
Alternatives if you're not comfortable sending photos
Your photos will only be reviewed by a clinician, to determine treatment needs. If you prefer not to send photos, you can:
Visit your GP or local pharmacy: This must be done within the last three months. The record must have a date and be on headed paper or have a pharmacy stamp. You can then upload the picture of the record on the app.
Commitment to Your Privacy
We understand the sensitivity of submitting personal photos. Please be assured that these images are handled with the utmost respect and confidentiality and are accessed only by healthcare professionals involved in your care. We do not share your photos publicly or use them for any promotional purposes. Please refer to our Privacy Policy for more information on how your data is stored.
Need Help?
If you’re having issues with the app, you can view our article for troubleshooting the Numan app, or you can contact our Customer Care team. We're here to make your journey to better health as smooth as possible.
Remember, verifying your weight is a vital step to receiving treatment.
FAQ’s
How long will it take to review my photos?
Your photos will typically be reviewed by a clinician within 24 hours.
What if my weight can't be verified with the photos provided?
You may be asked to submit additional photos.
Do photos need to be recent?
Yes, they should be taken within the last month.
How will the photos be stored and protected?
Your photos, classified as medical data, are stored under strict regulations ensuring privacy and confidentiality. Please refer to our Privacy Policy for more information.
You didn’t ask for this before, why do I need to do this now?
We continuously evaluate and update our processes to enhance the safety and effectiveness of the treatments we provide. The new requirement for weight verification reflects our updated clinical guidelines and regulatory standards aimed at ensuring the highest level of care.