New customer orders are dispatched within 24 hours of approval. We'll email you with a tracking link when your order is on its way. Click on the link in the email to track your delivery.

If you haven't received your first order, you may have failed our identity verification step. Please check if you've received an email with the subject line "Action required: we couldn't verify your identity".

If a week has passed, and you haven't had an email confirming your order or tracking, there might be an issue with your account. Please contact Customer Care using the icon in the bottom-right.

You can check when your order is due in your account at numan.com, and when it is dispatched you'll receive a tracking link via email.

If a week has passed since you received your dispatch email, but you haven't received your delivery, please contact us so we can investigate for you. You can start a conversation with Customer Care using the icon in the bottom-right.

If you haven't received an email confirming your order or tracking, it might be because we’ve been unable to confirm your identity. Please contact our Customer Care team and we'll be happy to help.