If your Wegovy order arrived without an ice pack or cool packaging, don’t worry. This is intentional, and your medication is still safe and effective to use.
During warmer weather in the UK, we may still send Wegovy with chilled packaging as an extra precaution, so an ice pack may be included during the summer months.
What’s changed?
In April 2026, the Medicines and Healthcare products Regulatory Agency (MHRA) approved updated product information for Wegovy FlexTouch pens. Wegovy can now be delivered at temperatures up to 30°C for up to 48 hours, removing the need for full cold-chain packaging during the final delivery stage from our pharmacy to your door.
This makes Wegovy the first GLP-1 weight-management treatment in the UK approved for delivery without strict cold-chain requirements.
Is my Wegovy still safe to use?
Yes. The medication hasn’t changed; only the delivery rules have. Wegovy remains stable and effective at temperatures up to 30°C for up to 48 hours, which is sufficient for it to reach you safely.
We continue to dispatch orders quickly and in protective packaging.
What should I do when my Wegovy arrives?
Put unopened pens in the fridge between 2°C and 8°C as soon as possible.
Keep them in the original carton to protect them from light.
Do not freeze them. Frozen pens must be discarded, even if they look fine after thawing.
Storage rules after delivery
Before first use:
Store the pen in the fridge between 2°C and 8°C until its expiry date, or
Keep it at room temperature below 30°C for up to 28 days.
Once you start using a pen:
Keep it in the fridge or at room temperature below 30°C.
Use it within 6 weeks of first use.
Always keep your pen away from direct sunlight, heat sources, and the cooling element at the back of the fridge.
Will the new packaging fit through my letterbox?
No. Although the unchilled delivery box is about half the size of the previous packaging, the medication boxes still won’t fit through a standard letterbox. Ensure someone is available to receive the delivery or designate a safe place with the courier.
Does this apply to Mounjaro too?
No. This change applies only to Wegovy. Mounjaro still requires cold-chain delivery and will continue to arrive with cool packaging.
Why we’ve made this change
Removing ice packs and insulated packaging from every Wegovy delivery means:
Less packaging waste and a lower environmental impact.
More reliable deliveries because simpler logistics reduce the chance of problems in transit.
During warmer months, we may temporarily reintroduce chilled packaging as a precaution.