First Order
When placing an order for a new prescription, you will be prompted to enter your payment details at checkout. Initially, you will approve a £0.00 transaction. This is because you will only be charged once your prescription is approved by our clinical team. If the medication is not suitable for you and your treatment request is rejected, no payment will be taken from your card. You will receive an email notification from the clinic regarding this decision.
Subsequent Orders:
For Weight Loss
Payment is taken the day before your order is scheduled to arrive.
For All Other Products
Payment is taken three days before your order is scheduled to arrive.
It can take up to 72 hours (3 days) for a payment to be fully processed by your bank.
If you see two charges for the same amount within this 3-day period, please check your full bank statement to confirm whether the payment was actually taken twice. Some banks may display both the date when a transaction was initiated and the date when it was fully processed, which can make it appear as though you have been charged twice when you have only been charged once.
If, after 72 hours, your bank statement shows that the payment was genuinely taken twice, please contact our support team so we can investigate this for you.
Updating your delivery date:
You can change your payment date by adjusting your order's delivery date. This can be done through your Numan account. For more detailed instructions, please refer to this help centre article.