If your subscription has expired and you'd like to continue treatment, you'll need to complete a renewal questionnaire. This gives your clinical team up-to-date information to review before deciding whether treatment is still suitable for you.
What you need to know
Your prescription is typically valid for 12 months or 12 repeats — the number of times your prescribed treatment can be supplied. After this, your clinical team will need to review your updated information before you can continue treatment.
The Renew button only appears once your subscription has expired, after your final repeat has been dispatched.
How to renew your subscription
Log in to your Numan account.
Go to the Treatments section.
Select Renew beside the expired treatment.
Complete the questionnaire with up-to-date information.
Submit the questionnaire for your clinical team to review.
What happens next
Your clinical team will review your answers. We'll respond to your prescription request within 24 hours with either a decision or a request for more information.
If your renewal is approved, your subscription will be reactivated, and treatment deliveries will resume.
FAQs
Why can't I see the Renew button?
The Renew button only appears after your subscription has expired and your final repeat has been dispatched. If your final repeat hasn't been dispatched yet, the button won't be available.
Can I renew through an email link?
Renewal emails often include a direct link to the renewal process. Check your inbox and junk folder for these emails.
Does submitting the questionnaire automatically renew my subscription?
No. Your clinical team needs to review your answers first. Your subscription will be reactivated if your renewal is approved.