We understand that circumstances can change. If you need to end your commitment period before the scheduled end date, an early exit fee will apply, as outlined in our Terms of Sale.
How your exit fee is calculated
A £30 administration charge.
£15 for each unfulfilled order remaining in your commitment period.
How to process your exit fee
Contact Customer Care: Get in touch with our team when you are ready to pay the fee within a 48-hour window, making sure you do this before your next scheduled order.
Receive your payment link: Our team will send you a secure link to pay the exit fee.
Pay within 48 hours: For your security, the payment link will expire after 48 hours. If this happens, you will need to contact Customer Care again to request a new link.
⚠️ If your exit fee is not paid before your next order date, that order will be dispatched according to your normal schedule.
How to stop your plan from renewing
3 and 6-month commitment plans renew automatically when auto-renew is switched on. If you do not want another commitment period, you can stop the renewal free of charge:
Go to the Account section of the Numan app or website.
Open your commitment plan details.
Switch Auto-renew off.
You must switch auto-renew off before the renewal date shown in your account. This stops a new commitment period from starting but does not end your current one—you will still complete the remaining orders in your existing term.
📅 Check the renewal date in your account and make the change before that date. If your plan has already renewed, it will have started a new commitment period, and an early exit fee may apply if you choose to leave before that new term ends.