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Information and FAQs about our products
35 articles
Why couldn't my results be processed?
I can't draw enough blood to fill the vial
When will I receive my blood test kit?
How do I download my blood test results?
How do I take my blood test?
When should I take my blood test?
Returning your blood sample kit
When will I receive my blood test results?
I haven't received my results after 7 days, what should I do?
What's in my test kit?
Which biomarkers do your tests check for?
Wegovy FAQ and Instructional Video
Mounjaro FAQ and Instructional Video
How much does the weight loss programme cost?
How do I change my dose or medication?
Fridge storage FAQs for Wegovy and Mounjaro
Understanding Our No Return Policy on Weight Loss Products
How do I speak to a Health Coach?How to reach a Health Coach if you're on our Weight Loss Programme
What can you do in the Numan App?
Troubleshooting the Numan App
How does your referral scheme work?
Why do I need to update my weight in the app?
Are weight loss medications safe to use in the long term?
How does the weight loss medication work?
What are the potential side effects of GLP-1 agonists and dual GIP/GLP-1 receptor agonists?
How long does it take to see results from the weight loss medication?
Who is weight loss medication suitable for?
Data Privacy for Weight Loss
Weight Loss Treatment Disclaimer
Why is weight verification needed?
Issues with downloading the app for weight verification
Which Operating Systems Do We Support for the Numan App?
Mounjaro 12.5mg/15mg Stock Update - Spring 2025